Privacy Policy

OPS Framework ("us," "we," or "our") is committed to respecting your privacy and complying with applicable data protection and privacy laws.

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You can visit our websites without disclosing any personally identifiable information about yourself. (Please note, however, that we may use cookies and collect non-personally identifiable information about your browsing activity. See our Cookie Policy for details.)

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If you submit personal information—such as registering for a workshop, scheduling a consultation, or downloading resources—you can be assured that it will only be used to support your relationship with OPS Framework.

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This Privacy Policy explains how we collect, use, and protect your information when you visit our websites or engage with our services.

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We encourage you to review the sections below carefully to understand your rights and our responsibilities.

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1. Personal Information Collection

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We collect and use your personal information only with your knowledge and consent, typically when you:

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• Register for events, coaching programs, workshops, or consultations

• Request information about our services

• Download materials (such as eBooks or templates)

• Apply for speaking engagements or partnerships

• Respond to communications, surveys, or questionnaires

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Types of personal information collected may include:

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• Name, email address, postal address, and telephone number

• Payment information (for service purchases)

• Information about your professional role (e.g., title, company name)

• Interests and preferences related to leadership development and business growth

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If you provide personal information, it will only be used for the purposes stated at the time of collection and in accordance with your preferences.

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2. Non-Personally Identifying Information

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We may also collect non-personally identifiable information during your website visit, including:

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• Pages viewed

• Time spent on the site

• Services or resources accessed

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We use this information to improve the design, performance, and user experience of OPS Framework services.

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Where consent is provided, we may use your information for market research, communications, and marketing purposes via email, telephone, or mail.

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3. How We Use Your Information

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Your information may be used for the following purposes:

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• Processing workshop registrations and coaching service inquiries

• Managing your account and service delivery

• Sending requested materials and updates

• Responding to your inquiries or service issues

• Verifying your identity when necessary (e.g., lost passwords)

• Market research and service improvement initiatives

• Providing information about new services, events, or programs 

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If you opt-in to marketing communications, you can opt out at any time by contacting us at chris@opsframework.com or adjusting your communication preferences.

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4. When We Share Your Information

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We do not sell or trade your personal information.

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We may share your information:

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• Within OPS Framework if necessary to deliver services you requested

• In the event of a reorganization or transfer of business ownership

• With trusted third-party service providers who assist in operations (such as payment processors)

• When required by law or legal obligation (e.g., court orders)

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All third parties handling your data are contractually bound to protect your privacy.

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5. Social Media, Blogs, and Reviews

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Public interactions on social media platforms (Facebook, Instagram, LinkedIn) or OPS Framework blogs are governed by the privacy policies of those platforms.

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Please exercise caution before posting personal information publicly. We are not responsible for how third-party platforms use your data.

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6. Information Security

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OPS Framework uses industry-standard security measures to protect your data, including:

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• TLS encryption for data in transit

• Secure management of customer accounts and data storage

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Please be aware that communications over the Internet (e.g., email) are inherently insecure unless encrypted. While we do our best to protect your information, we cannot guarantee its absolute security once transmitted.

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7. Data Retention

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We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

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Typically:

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• Active client data is retained while services are in use

• Prospective client data is retained up to 3 years unless otherwise requested

• You may request deletion of your data ("right to be forgotten") at any time

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8. Access to Your Information

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You may request access to the personal data we hold about you by contacting:

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📩 Email: chris@opsframework.com

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Please include your full name, contact information, and the nature of your request. We will verify your identity before releasing personal information.

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9. Privacy Policy Changes

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OPS Framework reserves the right to update this Privacy Policy to reflect legal changes or changes to our services.

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Material changes will be posted on our website, and where required, you will be informed via email.

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10. Contact Us

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If you have any questions or concerns about this Privacy Policy or the way OPS Framework handles your information, please contact:

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📩 Email: chris@opsframework.com
🏢 OPS Framework: www.opsframework.com 

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